Our Policies
Return Policy
We offer a 15-day return policy from the date of delivery. Items must be unused, with original tags and packaging.
Eligible Returns
- Returns accepted within 15 days of delivery
- Items must be unused with original tags and packaging
- Request must be raised via email or WhatsApp with order details
Non-returnable Items
- Customized or personalized items (e.g., custom prints, measurements)
- Used, washed, or altered items
- Accessories, sale items, or freebies
Return Process
- Contact us with your order number and issue details
- Our team will verify and approve the return
- Once approved, item must be shipped back in original packaging within 5 working days
Exchange Policy
We understand that sometimes a different size or color might work better. We offer exchange options on a case-by-case basis for eligible products.
Conditions for Exchange
- Request within 3 days of delivery
- Product must be unused, unwashed, with tags intact
- Only one-time exchange per order allowed
- Shipping charges for exchanges are borne by the customer
How to Request
- Message us with your order ID and reason for exchange
- We'll share next steps and return address
- After we receive and inspect the item, your replacement will be processed
Refund Policy
Refunds are provided only if:
- Prepaid orders are canceled before dispatch
- Product is out of stock
- Return is approved due to defect/damage (where exchange isn't possible)
Method:
Refunded via original payment method or store credit (customer's choice)
Processing time: 7–10 working days from approval
No Refunds For:
- COD orders (only exchange/store credit applicable)
- Refused/undeliverable packages
- Customized or personalized products
Privacy Policy
We value your trust. Protecting your privacy and personal data is a priority at Swanara.
Information We Collect:
- Name, address, contact, payment details during checkout
- Cookie data for UX improvement
How We Use It:
- Order processing and delivery
- Customer support and updates
- Product/service/website improvement
We DO NOT:
- Sell or rent your info to third parties
- Store sensitive payment data (CVV, OTP)
Third-Party Tools:
May use secure tools for analytics, payments, marketing. These adhere to GDPR and global privacy standards.
Your Control:
- Request data access, correction, or deletion
- Unsubscribe anytime via email opt-out links